BeneLink's call center is a wrap around service that utilizes your BeneLink Connect or BeneLink Advocate system to assist your employees or clients with enrollment, claims and eligibility questions throughout the year. The call center can be used in combination with the systems' employee self-service features.

Call center representatives can support both English and Spanish speaking callers. Direct lines with employer or agency customized greetings are available for clients using BeneLink's call center.

Call center clients also have access to call center reports that address specific performance metrix such as call volume and time to resolution.